The RoundTable

News and Tips in the Customer Experience Revolution

mom working from home with kids in living room during covid 19 shelter in place

Working from Home – With Kids

Working from home is a lot different when you share that time with your kids. Our Director of Sales provides 6 tips on how to be effective, and flexible, while working from home during shelter-in-place.

Chatbot support on mobile phone screen

The Chatbot + Human Experience

The transition from email to chatbots for customer support creates a gap in the customer experience. We believe the ideal experience for any customer is a fine balance between a trained chatbot and an intelligent human.