The RoundTable

News and Tips in the Customer Experience Revolution

Customer Experience vs Customer Experience Map and Chart
CX

What is Customer Experience and Why Do I Need It?

You keep hearing about Customer Experience, but what does CX actually mean and why should you care? Great questions! This article covers the topic with charts, stats, and quick recommendations to get started.

mom working from home with kids in living room during covid 19 shelter in place
Insider

Working from Home – With Kids

Working from home is a lot different when you share that time with your kids. Our Director of Sales provides 6 tips on how to be effective, and flexible, while working from home during shelter-in-place.

Chatbot support on mobile phone screen
Product

The Chatbot + Human Experience

The transition from email to chatbots for customer support creates a gap in the customer experience. We believe the ideal experience for any customer is a fine balance between a trained chatbot and an intelligent human.

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